When your vehicle has dents or dings, finding the right paintless dent repair (PDR) technician can mean the difference between a flawless repair and permanent damage to your vehicle. Not all PDR technicians are created equal, and asking the right questions upfront can save you time, money, and frustration.
Here are five essential questions to ask before hiring a PDR technician, along with why each one matters.
1. Are You Certified, and What Training Have You Completed?
Why This Matters: PDR is a skilled trade that requires specialized training. While anyone can claim to be a PDR technician, proper certification demonstrates a commitment to professional standards and proven competency.
Look for technicians with certifications from recognized organizations like:
- Vale Certified Technicians - The gold standard in PDR certification
- Dent Repair Training (DRT) programs
- Original Equipment Manufacturer (OEM) certifications
A qualified technician should be eager to share their credentials and training background. If they're vague about their qualifications or can't provide proof of certification, that's a red flag.
What to Listen For: Specific training programs, years of experience, and ongoing education. The best technicians continue learning new techniques and stay current with industry advances.
2. Can You Provide References and Before/After Photos?
Why This Matters: A technician's previous work tells you everything you need to know about their skill level. Reputable PDR professionals maintain portfolios of their work and have satisfied customers willing to vouch for them.
Ask to see:
- Before and after photos of repairs similar to your damage
- Online reviews on Google, Yelp, or industry-specific platforms
- References from previous customers you can contact directly
What to Listen For: Confidence and transparency. A skilled technician will proudly show their work. Be cautious of anyone who can't or won't provide examples of their repairs.
3. What's Included in Your Warranty?
Why This Matters: A warranty protects you if something goes wrong after the repair. It's also a sign that the technician stands behind their work.
Key warranty questions:
- How long is the warranty period? (Look for at least 12 months)
- What specifically is covered?
- Is the warranty transferable if you sell the vehicle?
- Are there any conditions that void the warranty?
What to Listen For: Clear, written warranty terms. Avoid technicians who offer only verbal guarantees or who are reluctant to put warranty terms in writing.
4. Will You Provide a Written Estimate and Explain the Repair Process?
Why This Matters: Transparency in pricing and process indicates professionalism and helps you avoid surprises. A detailed estimate should break down the costs and explain what work will be performed.
Your estimate should include:
- Number of dents being repaired
- Estimated time to completion
- Total cost with any applicable taxes
- Payment terms and accepted methods
What to Listen For: Detailed explanations without jargon. A good technician can explain the repair process in terms you understand and should welcome your questions.
5. Do You Have Proper Insurance Coverage?
Why This Matters: Accidents happen, even with experienced professionals. If a technician damages your vehicle during the repair process, you need to know you're protected.
Ask about:
- General liability insurance - Covers damage to your vehicle
- Garage keeper's insurance - Protects your car while in their possession
- Proof of current insurance coverage
What to Listen For: Immediate confirmation and willingness to provide proof of insurance. Any hesitation here is a major red flag.
Bonus Considerations
Beyond these five questions, pay attention to:
- Communication style - Are they responsive and professional?
- Facility or workspace - Is it clean and organized?
- Timeline expectations - Are they realistic about how long repairs will take?
- Payment structure - Do they require full payment upfront? (Most reputable shops don't)
Making Your Decision
The right PDR technician will answer all these questions confidently and thoroughly. They understand that informed customers are satisfied customers, and they have nothing to hide.
Don't let pressure tactics or "too good to be true" pricing rush you into a decision. Take time to interview multiple technicians, compare their answers to these questions, and trust your instincts. Your vehicle deserves the best care possible, and asking these five questions will help ensure you find a qualified professional who can deliver excellent results.
Remember: the cheapest option isn't always the best value. Quality PDR work requires skill, experience, and the right tools. By asking these questions, you're investing a few minutes of conversation time to protect your much larger investment in your vehicle.